FAQ

Are your diamonds certified?

Yes, all our diamonds are certified by reputable gemological institutes including GIA (Gemological Institute of America) and IGI (International Gemological Institute). Each diamond comes with a detailed certification report that documents the diamond's characteristics, including the 4 Cs: carat weight, color, clarity, and cut.

Can I customize my engagement ring?

Absolutely! We specialize in bespoke customization. You can work with our expert designers to create a completely unique engagement ring tailored to your vision. Whether you want to modify an existing design or create something entirely original, we'll guide you through every step of the process.

Do you have a retail shop or showroom?

We operate as an online retailer only to keep prices low and offer a far wider range of designs than a single showroom could stock; opening a physical showroom would raise costs and limit choice, while online ordering lets you request any design—email a photo to sales@pyardiamonds.com or WhatsApp 07481 783731 and we’ll help you order it.

What is your shipping policy?

We offer secure shipping to the UK and internationally. All orders are insured and shipped via tracked courier services. UK orders typically arrive within 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 14‑day return window for all items. Returns are accepted only for manufacturing defects, faults, or if the item is not as described. Change‑of‑mind requests must be made before the item is shipped; once dispatched or delivered, change‑of‑mind returns are not accepted. Customers are normally responsible for return shipping costs, but if the item is defective or not as described, we will cover return shipping. An administration fee of 20% will be deducted from any approved refund. Exchanges are provided for manufacturing defects, faults, or items not as described. Returned items are inspected on receipt; approved refunds are issued to the original payment method within 3–7 business days after approval. To request a pre‑dispatch change, start a return, or arrange an exchange, contact sales@pyardiamonds.com or WhatsApp 07481 783731 with your order number.

How do I care for my diamond jewelry?

Diamond jewelry is durable and long-lasting with proper care. We recommend regular cleaning using warm soapy water and a soft brush. Avoid exposing your diamonds to harsh chemicals or extreme temperatures. We offer complimentary professional cleaning and inspection services for all our customers.

Are your diamonds ethically sourced?

Yes, ethical sourcing is a core value of our business. We work exclusively with suppliers who adhere to the Kimberley Process Certification Scheme and conflict-free diamond standards. All our diamonds are sourced responsibly with complete transparency about the origin of every stone.

How is pricing determined?

Diamond pricing is based on several factors including carat weight, color grade, clarity grade, and cut quality (the 4 Cs). The metal type you choose (white gold, yellow gold, rose gold, or platinum) also affects the price. We provide transparent pricing with no hidden fees.

How long does it take to create a bespoke piece?

Our typical production timeline for bespoke pieces is 3-4 weeks from the time your design is finalized and payment is received. This allows our master craftsmen to create your piece with meticulous attention to detail. We'll keep you updated throughout the creation process.

What metals do you offer?

We offer a beautiful selection of precious metals for your jewelry. Choose from 18k white gold, 18k yellow gold, 18k rose gold, or platinum. Each metal has its own unique characteristics and aesthetic appeal.

What ring styles are available?

We offer a diverse range of ring styles to suit every preference. Our collection includes classic solitaire designs, elegant halo settings, vintage-inspired pieces, modern minimalist styles, three-stone rings, and many more.

Can I book an appointment?

Yes! We encourage appointments for a personalized consultation experience. You can book a private appointment to discuss custom designs, and receive expert guidance from our jewelry specialists. Contact us to book your appointment.

Do you offer a warranty?

Yes, all our jewelry comes with a comprehensive 2-year warranty covering manufacturing defects and craftsmanship. This includes protection against loose stones, broken prongs, and other structural issues. We also provide complimentary cleaning and inspection services during the warranty period.

Do you offer resizing services?

Absolutely! We offer professional resizing services to ensure your ring always fits perfectly. Resizing is complimentary for the first year after purchase. Our expert craftsmen will carefully adjust your ring while maintaining its structural integrity and beauty.

What payment options do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and digital payment methods. For larger purchases, we offer flexible payment plans and financing options. All transactions are secure and encrypted.